Our Commitment

Committed to Quality

Ikaika believes a quality product or service is one that is what you, the customer, expects, delivered when you expect it. Our customers value and expect quality; they do not expect to have to ask for it or pay extra for it. Quality, therefore, is the basis for customer satisfaction and critical to the success of Ikaika.

We recognize that in order to achieve our vision of consistently delivering a superior level of quality of our services, quality must be deliberately managed through a focus on four interrelated elements. These four elements are the foundation of the Ikaika Quality Management Program:

  • Quality assurance 
  • Quality control 
  • Continuous improvement 
  • Management leadership

 

Management Leadership

Although quality is everyone's responsibility, it is management that leads the company to achieve our vision. Management provides the strategy and resources, and leads and oversees the execution of plans. Equally important, management empowers each employee to fulfill the expectations of their role within the company.

As a provider of services, Ikaika's ability to deliver on quality depends highly on our workforce - their integrity, knowledge, skills, and workmanship. Ikaika is committed to hiring and retaining the best employees, investing in their training and development, appropriately incentivizing their performance, helping them reach their full potential, and recognizing their achievements in safety, quality, and production.

 

Quality Assurance

We are committed to the idea that, like safety, quality is best achieved through proactive prevention. Our leaders recognize that a prevention approach will always be more effective and lower cost than continually reacting to problems.

Ikaika has implemented a management system for causing quality and preventing problems through training, communications, and proven work processes, practices, and procedures. Quality is built into every aspect of the business, from contracts and supply chain through operations and delivery.

 

Quality Control

Ikaika maintains a Quality Control (QC) program to continuously monitor and review the quality of work produced by our crews. Representative samples of final work are regularly checked to ensure that the Ikaika standards for quality excellence are met, as well as each customer's specifications and expectations.

 

Continuous Improvement

A committed leadership team and engaged employees strive to deliver quality work to customers every day through our Quality Management Program. However, never satisfied with the current state, we work to continually improve the program through critical management reviews, employee input, and innovation.